Frequently Asked Questions

When do you ship my order?

Initial orders will ship within 3 business days of your order. All renewal orders will ship during our normal shipping schedule which is in the middle of every month (no later than the 20th). If for any reason your package gets returned and you would like it to be redelivered, a $7 reshipping fee will apply.

How much is shipping?

Shipping is FREE within the USA!

When will I be billed?

Payment for your first order is processed immediately upon sign up, with recurring payments at the end of each month for the next month’s box. Note: If you purchased towards the end of the month you will be billed for your first box immediately and once more at the end of the month for the following month’s box.

Will I be able to cancel at any time?

You may cancel your monthly subscription at anytime by logging into your account and making the necessary changes there. Please note that once a payment has been processed, all sales are final. 3, 6 and 12 month subscriptions can be canceled once your selected term is over.

How do I update my address?

Log into your account > click ‘edit’ at the bottom of the ‘Shipping Address’ section > click ‘Edit’ located next to your address > Type in your updated address and make sure the ‘Default Address’ box is selected > click ‘save’. To make sure your address has been updated, go back to your main profile page and view the ‘Ship To’ address. For additional support contact us at [email protected]

I'm buying this as a gift. How does this work?

You may choose to send Toy Box Monthly as a gift. When you choose the "Give a Gift" option, you'll be able to choose a 1 month or 3 month term. In the checkout, you'll be able to select whether you'd want the subscription to automatically renew at the end of the subscription term. By default, the box is unchecked, so it will not renew.

Can I receive a refund?

Once a payment has been processed all sales are final. We cannot accept returns or exchanges. If tracking indicates that your order has been delivered, we are not liable for your undelivered/lost claims

Are you ready to subscribe to Toy Box Monthly?